This policy explains what information Leesburg Ceramic Coating (“we,” “us”) collects through leesburgceramiccoating.com, our quote form, and our business phone number, and how we use it. We are a veteran-owned, mostly mobile ceramic coating business serving Leesburg and Loudoun County, VA.
Information we collect
Quote and contact form
When you submit our quote form, we receive the details you enter: your name, phone number, email address (optional), vehicle year, make, and model, ZIP code or neighborhood, and any message you write. The form is delivered to our email by FormSubmit (formsubmit.co), a third-party form processing service, which receives and processes your submission to send it to us. We use these details to respond to your request, follow up about a quote, and schedule service.
Call tracking and form tracking (CallRail)
We use CallRail, a third-party call and form tracking service, on this website and for our business phone number. The phone number you see may be one assigned to your visit, so we can tell which page or source led to your call. For calls, CallRail may collect and share with us the caller’s phone number and caller ID name, the date, time, and length of the call, the caller’s general location, and the web page or source that led to the call.
CallRail’s website script also tracks form submissions: when you submit our quote form, CallRail may capture the information you enter, along with the page you were on and how you reached our site, so we can see form requests and calls together in one place.
Call recording
Calls to our business number may be recorded, and recordings may be transcribed. When a call is recorded, you will hear a notice at the start of the call. We use recordings to make sure we have your request right, for quality and training, and to understand how people find us. If you do not want your call recorded, you can hang up and email us instead at the address below.
Cookies and similar technologies
CallRail’s script sets cookies and similar identifiers in your browser so it can show a tracking number, recognize a return visit, and connect a call or form submission to your visit. These cookies can last up to 180 days. Our website host, Netlify, may also use cookies or similar technologies needed to deliver the site.
You can block or delete cookies in your browser settings. The site will still work, but the phone number you see may not be a tracked number.
We do not currently use advertising cookies or a separate web analytics tool on this website. If we add one, we will update this policy.
YouTube videos
Some of our blog posts include embedded YouTube videos. When you load a page with an embedded video, or play it, YouTube (owned by Google) may set cookies and collect information about your device, browser, and viewing activity, under Google’s privacy policy. We don’t control that information.
Server logs
When you visit the site, our website host (Netlify) automatically processes technical information such as your IP address, browser type, and the pages you request, to deliver and secure the site.
How we use information
- To respond to quote requests and calls, and to schedule and perform work.
- To follow up with you about your request.
- To understand which pages and sources lead to calls and requests.
- To keep the website working and secure.
- To meet legal, tax, and accounting obligations.
How we share information
We do not sell your personal information, and we do not share it for third-party advertising. We share it only with service providers that help us run the business, such as CallRail (call and form tracking, call recording), FormSubmit (form delivery), Netlify (website hosting), and our email provider, and when required by law. These providers handle information under their own privacy policies.
Retention and security
We keep contact details, call records, and recordings only as long as we reasonably need them to serve you, run our business, and meet legal requirements, and then delete them. We use reasonable safeguards, but no method of sending or storing information over the internet is completely secure.
Your choices
You can ask us what information we have about you, ask us to correct or delete it, or ask us to stop contacting you. Email or call us using the details below and we will respond as soon as we reasonably can.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
Contact us
Leesburg Ceramic Coating
Leesburg, VA
Phone: (703) 643-9130
Email: hello@leesburgceramiccoating.com